How to Use

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The information contained on this website is applicable for Japanese domestic use only. Please be informed that the delivery can only be made within Japan.

■Payment Method

Credit-card
You are able to use following credit card.

MASTER、VISA、JCB

*Please note that the name of the credit card must be the same as your name. We accept one time payment only.

■About delivering the product.

Announcement of discontinuation of international parcel forwarding service

We stop our international parcel forwarding service.
Please use your home address to receive the products or visit our stores.
We appreciate your kind understandings.

Shipping fee

Shipping fee for deliverying one location will not be charged if the total amount of your order is more than 10,000 yen, excluding name carving fee and tax.
700 yen (and tax) will be charged if you're the total amount of your order is less than 10,000 yen (excluding tax).

*Please note that the name of the credit card must be the same as your name. We accept one time payment only.

Delivery Date

After your order, the product will usually arrive within around ten days. However, as the products are hand-maid and it may delay. We will notify you via e-mail if any delay occurs on production.
Please note that the delivery may also delay due to seasonal and regonal reson.

Specify delivery Date

You can specify delivery date and time including Sunday and holidays. Specify delivery date and time in the field of "delivery note" when you order.
Please note that not all the delivery date and time can be met. For delivering time, please select from following.

  • ・AM
  • ・12:00~14:00
  • ・14:00~16:00
  • ・16:00~18:00
  • ・18:00~20:00
  • ・20:00~21:00

*Because of traffic and shipping status, the product may be delivered in other than your specified date and time

*If you find wrong or defect product, contact us via following. Then pleaase send it back to our "Henpin Koukan" (Returning /Exchanging) section. We will pay for the shipping fee.

*Call us within seven days after the delivery of the product. Please note that you are obligated to pay for any shipping fee if the reason for returning/exhanging product is not our fault.

■ Dealer Hakuhodo Company, Limited

■ Address

7-10-9 Jyonohori, Kumano-cho, Aki-gun, Hiroshima 731-4215, Japan.
Tel: +81 82 854 1425 / FAX:+81 82 854 3600
Toll-fee dial: 0120 1425 07
Opening hours: 9:00AM to 18:00PM (except weekends and national holidays)
*Summer/winter holiday and temporary closing may occer

■ Person in charge HIROAKI KAKIHARA

■ Price (listed with each product)

■ Fee other than product cost

    • Shipping fee
    • Name-Carving fee
    • Other price listed when you order product
  • ■ About returning/exchange product

    Although we have taken all possible measures for delivering right product you ordered, however, contact us via following toll-free phone number if you find different product from you ordered or dany defect. We will be ready for refund or exchange.

    • □ Returning prodcut : Call us about returning the product within seven days after the delivery of the product. Then send the product to the following address.
      • Package opened (except defect product)
      • Name carved product (except defect product)
      • Product damaged due to customers handling
      • Product which past seven day after delivery
    • □ Returning fee
      • Please note that you are obligated to pay for any shipping fee if the reason for returning/exhanging product is not our fault.
      • Send via "Chakubarai" (receving end shipping fee payment) if the fault is ours like defect product.
      • We recommend that you use registered mail or Takkyubin as your package may be lost on its way otherwise.

      □ Refund : We will deposit to your specified bank accout.

  • ■ Other special condition for sales
    • Delivery destination is limeted within Japan.
    • Specification of product may change without notice.
  • If you require further information, please feel free to contact us via toll-free dial or using an inquiry form from 'CONTACT US' shown on the home page of our website.

    Hiroaki Kakihara, General Manager
    Hakuhodo Company, Limited
    7-10-9 Jyonohori, Kumano-cho, Aki-gun, Hiroshima 731-4215, Japan.
    Tel: +81 82 854 1425 / Fax: +81 82 854 3600
    Toll-free dial: 0120 1425 07
    Opening hours: 9:00AM to 18:00PM (except weekends and national holidays)

    CONTACT US